HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PELANGGAN GO! WET WATERPARK

PATRICIA, GRACE (2017) HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PELANGGAN GO! WET WATERPARK. D3 thesis, Universitas Negeri Jakarta.

Preview	Text 8223136634_cover.pdf Download (361kB) | Preview
Preview	Text 8223136634_abstract.pdf Download (167kB) | Preview
Preview	Text 8223136634_table of content.pdf Download (97kB) | Preview
Preview	Text 8223136634_chapter1.pdf Download (209kB) | Preview
	Text 8223136634_chapter2.pdf Restricted to Repository staff only Download (472kB)
	Text 8223136634_chapter3.pdf Restricted to Repository staff only Download (715kB)
Preview	Text 8223136634_chapter4.pdf Download (156kB) | Preview
Preview	Text 8223136634_bibliography.pdf Download (161kB) | Preview

Abstract

The Relation Between Service Quality and Customer Satisfaction of Go! Wet Waterpark. Diploma III of Marketing Study Program. Management Major. Faculty of Economics. State University of Jakarta. The purpose of this Scientific Paper is to knowing the relation between both variables: service quality and customer satisfaction in Go! Wet Waterpark . The analysis methods used in this paper is the bivariate correlation analysis and the collecting data methods is by literature review and questionnaire. The result of the analysis of this paper is the conclusion that the correlation between variables: service quality and the customer satisfaction is strong and same direction (correlation coefficient is 0,598) and determination coefficient is 35.77% Keywords: Service Quality, Customer Satisfaction

Actions (login required)

View Item