ANALISIS KEPUASAN PASIEN PESERTA BPJS (BADAN PENYELENGGARA JAMINAN SOSIAL) KESEHATAN

MULYANDINI, AYU (2016) ANALISIS KEPUASAN PASIEN PESERTA BPJS (BADAN PENYELENGGARA JAMINAN SOSIAL) KESEHATAN. D3 thesis, Universitas Negeri Jakarta.

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Abstract

“An Analysis Of Patients’ Satisfaction Of Healthcare And Social Security Administrator Board (Bpjs Kesehatan) Participants’ “ Study Program DIII Marketing, Faculty of Economics, State University of Jakarta. This scientific work aims to show the level of patients satisfaction of BPJS paticipants . The method used in this research is descriptive analysis by using data gathered through literature, and questionnaire of patients’ satisfaction of healthcare and social security administrator board (BPJS Kesehatan) participants From the analysis, the patients of BPJS participants are not satisfied enough with its performance of BPJS Kesehatan. It can be seen from clean the waitingm room, the comfortable lounge area, the clean examination room, the medical devices cleanliness, the complete medical equipment, the health-care workers (HCWs) that are inquire the patients’ complaints, the HCWSs that are willing to listen to patient complaints, the HCWs that are indulgent in serving patients, the HCWs that have quick response in handling client complaints, the services that are equal to every patient, the speed of medical check waiting time, the discipline / timeliness of health workers in providing services, the HCWs courtesy in serving patients and the affordable cost of the health insurance. But the patients are satisfied with several performance of BPJS Kesehatan, these performance are HCWs that provide clear information about the patients’ illnesses, HCWs that provide clear information about the medicine given, the accuracy diagnosis of patient's illness, the safe feeling during the medical examination, the conformity between the medicine given and the illnesses, the HCWs capability in serving the patients and the simply payment method of the insurance premium. Keyword : Customers’ Satisfaction

Item Type: Thesis (D3)
Additional Information: Pembimbing : Dr. Dedi Purwana, ES., M.Bus
Subjects: Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Layanan Kantor (Office Services)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Kontrol dan Kualitas (Control and Quality Management)
Divisions: Fakultas Ekonomi > D3 Manajemen Pemasaran
Depositing User: Roni Faslah
Date Deposited: 05 Jan 2018 13:56
Last Modified: 18 Feb 2018 07:31
URI: http://repository.fe.unj.ac.id/id/eprint/2240

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