ARTAMEVIA, SAVIRA (2019) ANALYSIS OF CUSTOMER SERVICE AT PT. BANK MANDIRI BRANCH OFFICE JAKARTA FAKHRUDIN. D3 thesis, Fakultas Ekonomi.
![[img]](http://repository.fe.unj.ac.id/style/images/fileicons/text.png) |
Text
Cover.pdf Download (445kB) |
|
Text
Table_Of_Content.pdf Download (184kB) |
|
Text
Chapter1.pdf Download (208kB) |
|
Text
Chapter2.pdf Restricted to Repository staff only Download (231kB) |
|
Text
Chapter3.pdf Restricted to Repository staff only Download (108kB) |
|
Text
Chapter4.pdf Download (158kB) |
|
Text
Bibliography.pdf Download (112kB) |
Abstract
Savira Artamevia, 2016, 8143164354, Analysis of Customer Service at PT. Bank Mandiri Branch Office (KCP) Fakhrudin Jakarta. D3 Program Office Administration Faculty of Economics, University of Jakarta. Scientific Paper aims to find out the customer service process, the basics of customer service, as well as the quality of customer services at Bank Mandiri KCP Fakhrudin Jakarta. The method used Writers in collecting data through observation and literature. From the results it can be seen writing Customer Service KCP Jakarta Fakhrudin have constraints on their customer service activities to do everyday. This is due to the lack of human resources, lack of training that is conducted regularly and the lack of adequate office facilities to improve employee performance. In addressing these issues can be addressed through the provision of training on quality of service, recruitment is held, and the fulfillment of the facilities needed by employees to improve performance in their daily activities on customer service. Keywords: Quality Customer Service, Customer Service
| Item Type: | Thesis (D3) |
|---|---|
| Additional Information: | Pembimbing: Munawaroh, S.E., M.Si |
| Subjects: | Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Layanan Kantor (Office Services) Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Kontrol dan Kualitas (Control and Quality Management) |
| Divisions: | Fakultas Ekonomi > D3 Administrasi Perkantoran |
| Depositing User: | Budi Siswanto |
| Date Deposited: | 19 Jun 2019 07:52 |
| Last Modified: | 19 Jun 2019 07:52 |
| URI: | http://repository.fe.unj.ac.id/id/eprint/7512 |
Actions (login required)
 |
View Item |
