ANALISIS PELAKSANAAN TUGAS PELAYANAN PADA CUSTOMER SERVICE PT. EKUATOR SWARNA SEKURITAS

ARDILA, SYIFA AWLIA (2019) ANALISIS PELAKSANAAN TUGAS PELAYANAN PADA CUSTOMER SERVICE PT. EKUATOR SWARNA SEKURITAS. D3 thesis, Fakultas Ekonomi.

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Abstract

SYIFA AWLIA ARDILA. 8143163718. Analysis of the Implementation of Service Duties at Customer Service PT. Swarna Securities Equator. Office Administration D3 study program. Faculty of Economics. State University of Jakarta. This scientific work aims to find out the implementation of service tasks at the customer service of PT. Swarna equator securities. The method used by the author in this Scientific Work is a descriptive method by collecting data through observation and literature. The results of the study found problems with the lack of customer service skills for customer service and high workload for customer service. It is well known that customer service is highly skilled, agile, and can serve customers well, namely understanding the tasks and their role in serving customers well and reducing the workload on customer service so that there are no time constraints in completing tasks. Keywords: customer service, service, role

Item Type: Thesis (D3)
Additional Information: Pembimbing: Dr. Henry Eryanto, MM
Subjects: Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Layanan Kantor (Office Services)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Kontrol dan Kualitas (Control and Quality Management)
Divisions: Fakultas Ekonomi > D3 Administrasi Perkantoran
Depositing User: Budi Siswanto
Date Deposited: 19 Jun 2019 07:55
Last Modified: 19 Jun 2019 07:55
URI: http://repository.fe.unj.ac.id/id/eprint/7513

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