ANALISIS KUALITAS PELAYANAN PUBLIK PADA UNIT PELAYANAN PEMUNGUTAN PAJAK DAERAH (UPPPD) WILAYAH CAKUNG

ANGGRAINI, REVI PUTRI (2020) ANALISIS KUALITAS PELAYANAN PUBLIK PADA UNIT PELAYANAN PEMUNGUTAN PAJAK DAERAH (UPPPD) WILAYAH CAKUNG. D3 thesis, Universitas Negeri Jakarta.

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Abstract

REVI PUTRI ANGGRAINI. 2020. 1703517016. Analysis Quality of Public Service at Unit Pelayanan Pemungutan Pajak Daerah (UPPPD) Wilayah Cakung. D-III Office Administration. Faculty of Economics. State University of Jakarta. The aim of this scientific paper is to know the basics of public service and the quality of public service that is in the Unit Pelayanan Pemungutan Pajak Daerah (UPPPD) Wilayah Cakung. The method used in this scientific paper is an analtic descriptive by collecting some data throught observation and library studies. From the result it can be seen that the Unit Pelayanan Pemungutan Pajak Daerah (UPPPD) Wilayah Cakung has been hit by several service obstacles. This is because of the lack of human resources in the service department, the lack of adequate facilities to support the performance of employees and infrastructure such as limited seating so that it become less conducive. These constraints can be overcome through periodic training provided by employees, holding recruitment to meet human resources, by filling facilities and infrastructure to provide employee with performance so that activities in the service become maximum for society. Keywords: Quality of Public Service, society

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