PENGUKURAN KINERJA DENGAN PENDEKATAN BALANCED SCORECARD PADA HOTEL PESONNA SURABAYA

KUSUMAWARDANI, AJENG (2017) PENGUKURAN KINERJA DENGAN PENDEKATAN BALANCED SCORECARD PADA HOTEL PESONNA SURABAYA. D3 thesis, Universitas Negri Jakarta.

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Abstract

AJENG KUSUMAWARDANI. 2017. 8323145334. Pengukuran Kinerja Dengan Pendekatan Balanced Scorecard Pada Hotel Pesonna Surabaya. Program Studi DIII Akuntansi. Jurusan Akuntansi. Fakultas Ekonomi. Universitas Negeri Jakarta. This paper has a purpose to know about the performance of Hotel Pesonna Surabaya based on balanced scorecard approach which includes financial perspective, customer perspective,internal business process perspective and learning and growth perspective. Research method that used is descriptive analysis with searching data through observation and questionnaire. From writing results can be seen that the performance of Hotel Pesonna Surabaya as a whole that is measured by using balanced scorecard approach has a pretty good performance. Keyword : Performance, Balanced Scorecard.

Item Type:	Thesis (D3)
Additional Information:	Pembimbing I : Adam Zakaria, SE,Akt., M.Si, Ph.D
Subjects:	Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Kontrol dan Kualitas (Control and Quality Management)
Divisions:	Fakultas Ekonomi > D3 Akuntansi
Depositing User:	Users 39 not found.
Date Deposited:	13 Dec 2017 05:01
Last Modified:	13 Dec 2017 05:01
URI:	http://repository.fe.unj.ac.id/id/eprint/1319

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