HUBUNGAN ANTARA KUALITAS PELAYANAN DENGAN KEPUASAN PELANGGAN PROVIDER SELULER XL (Survei pada Mahasiswa/i di Universitas Negeri Jakarta)

PRASTYONO, ARDY (2017) HUBUNGAN ANTARA KUALITAS PELAYANAN DENGAN KEPUASAN PELANGGAN PROVIDER SELULER XL (Survei pada Mahasiswa/i di Universitas Negeri Jakarta). D3 thesis, Universitas Negeri Jakarta.

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Abstract

ARDY PRASTYONO. 8223136607. 2017. The Relationship of Service Quality to Customer Satisfaction on a Celluler Provider XL (Survey: In the Student of the State University of Jakarta). Program Study Diploma in Marketing Management. Management major. Faculty of Economics. State University of Jakarta. Scientific Paper aims to determine the relationship between the variables of service quality and customer satisfaction variable on a cellular provider XL. The method used in this scientific work is the method of data collection through literature and questionnaires with a correlation coefficient method. From the results of existing research in the discussion of this scientific work, it is known that the relationship or correlation between the variables of service quality and customer satisfaction variables are positive and strong. Keywords: Service Quality, Customer Satisfaction.

Item Type: Thesis (D3)
Additional Information: Pembimbing I : Dra. Basrah Saidani M.Si
Subjects: Ilmu Sosial (Social Science) > Perdagangan, Komunikasi, Transportasi (Commerce, Communications, Transportation)
Ilmu Sosial (Social Science) > Perdagangan, Komunikasi, Transportasi (Commerce, Communications, Transportation) > Perdagangan (Commerce, Trade)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Kontrol dan Kualitas (Control and Quality Management)
Divisions: Fakultas Ekonomi > D3 Manajemen Pemasaran
Depositing User: Roni Faslah
Date Deposited: 13 Dec 2017 05:02
Last Modified: 18 Feb 2018 07:46
URI: http://repository.fe.unj.ac.id/id/eprint/1320

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