PENGARUH KUALITAS PELAYANAN DAN PARTISIPASI ANGGOTA TERHADAP PEROLEHAN SISA HASIL USAHA ANGGOTA DI KOPERASI PEGAWAI POS INDONESIA, JAKARTA PUSAT

YANTI, FITRI OVI (2016) PENGARUH KUALITAS PELAYANAN DAN PARTISIPASI ANGGOTA TERHADAP PEROLEHAN SISA HASIL USAHA ANGGOTA DI KOPERASI PEGAWAI POS INDONESIA, JAKARTA PUSAT. S1 thesis, Universitas Negeri Jakarta.

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Abstract

ABSTRACT Fitri Ovi Yanti. 8105123328. The Influence of Service Quality and Members Participation to Acquisition of Net Income Membership At Pos Indonesia Employee Cooperative, Central Jakarta. Skripsi. Jakarta: Study Program of Economic Education, Faculty of Economic, State University of Jakarta. July 2016 This study aims to determine whether there is influence between service quality and member participation to the acquisition of net income membership at Pos Indonesia Employee Cooperative (Kopposindo), Central Jakarta. This study was conducted over a four month months from February to May 2016. The method used is survey method with the approach of causality. The population in this study were 2467 members in Pos Indonesia Cooperative Employees (Kopposindo) Central Jakarta. The sample used in this study were 96 members of the population by using sampling by Slovin. Variable data X (Service Quality) and variable dataX21 (Members Participation) instrument used was a questionnaire using Likert scale model. While variable data Y (Net Income Members) are secondary data obtained from the data of net income received by members in fiscal year 2015. Before use, be tested construct validity through a validation process that is the calculation of corelation coefficient score of grains with a total score and reliability tests with Cronbach Alpha formula. The results of variable reliability 0.912 X 1 and X at 0.838 prove that the instrument reliable. Data were analyzed using SPSS version 22.0 begins with finding test requirements analysis is the normality test using methods Komolgrov Smirnov Z and can be a value of 0.200 X1 , X22 amounted to 0.077, and Y of 0.200 of which were greater than 0.05, the distribution data normal. From the calculation results obtained path analysis equation Y = 0,338X1 + 0,352X2 + 0,686 and X2 = 0,320 X1 + 0,897. The R value of 0.314, which means that the member variable of net income can be explained by the variable quality of service and the participation of members of 31.4% and the remaining 68.6 influenced and explained by other variables not examined. Then, The t-test produces tsquare count X1 3,728> 1,661 ttable , because t>ttable , the positive influence of quality of service to SHU members. Then tX2 3,879> 1,661 t , the positive influence of the members participation to the SHU members. Based on these results, we can conclude that the service quality and the members participation an effect on net income member either directly or indirectly. Keywords: Service Quality, Members Participation, Net Income Membership Employee Cooperative

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