PENGARUH KUALITAS PELAYANAN DAN EFEKTIVITAS KOMUNIKASI INTERPERSONAL TERHADAP PARTISIPASI ANGGOTA PADA KOPERASI PEGAWAI KANTOR KEMENTERIAN AGAMA KOTA JAKARTA SELATAN

SARI, MUTIA (2016) PENGARUH KUALITAS PELAYANAN DAN EFEKTIVITAS KOMUNIKASI INTERPERSONAL TERHADAP PARTISIPASI ANGGOTA PADA KOPERASI PEGAWAI KANTOR KEMENTERIAN AGAMA KOTA JAKARTA SELATAN. S1 thesis, Universitas Negeri Jakarta.

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Abstract

ABSTRACT MUTIA SARI. The Influence of Service Quality and Effectiveness of Interpersonal Communication on Member Participation in Employee Cooperative of Ministry of Religious Affairs South Jakarta. Concentration of Cooperative Economics Education, Study Program of Economics Education, Department of Economics and Administration, Faculty of Economics, State University of Jakarta, 2016. This research aims to determine influence the service quality and effectiveness of interpersonal communication on member participation in Employee Cooperative of Ministry of Religious Affairs South Jakarta. The research used ex post facto method with correlational approach. The observation in Employee Cooperative of Ministry of Religious Affairs South Jakarta used census technique. Data recording, interview and questionnaire are research technique. This research used the classic assumption test, multiple regression analysis and hypothesis test. Based on the results showed positive effect of service quality on member participation with t count (9,685) > t (1,974), positive effect of effectiveness of interpersonal communication on member participation with tcount (5,707) > t (1,974) and positive effect ofservice quality and effectiveness of interpersonal communication on member participationwith F(83,972) > Ftable table (3,051). Influence variations of two independent variables can be determined based on the R2 with value of0,506. Thus, 50,6% variation inmember participationwas affected by theservice quality andeffectiveness of interpersonal communicationand remaining were influenced by other factors outside the research model. Simultaneously, the strength of the relation between the variable of service quality, effectiveness of interpersonal communication, member participation was strong, amounting for0,711. Keywords:service quality, effectiveness of interpersonal communication, member participation

Item Type: Thesis (S1)
Additional Information: Pembimbing I: Dr. I Ketut R. Sudiardhita, M.Si ., Pembimbing II: Karuniana Dianta A. S, S.IP, ME
Subjects: Ilmu Sosial (Social Science) > Ilmu Ekonomi (Economics) > Koperasi, Sistem Perkoperasian (Cooverative)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Layanan Kantor (Office Services)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Hubungan Masyarakat (Public Relations)
Divisions: Fakultas Ekonomi > S1 Pendidikan Ekonomi Koperasi
Depositing User: Budi Siswanto
Date Deposited: 21 Dec 2017 02:36
Last Modified: 21 Dec 2017 02:37
URI: http://repository.fe.unj.ac.id/id/eprint/1622

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