ANALISIS PELAYANAN JASA PADA PT SUKMA PUTRA SARANA

Dimas, Irdantyo (2015) ANALISIS PELAYANAN JASA PADA PT SUKMA PUTRA SARANA. D3 thesis, Universitas Negeri Jakarta.

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Abstract

IRDANTIO DIMAS. 2010. 8223108300. Analysis of Services in PT Sukma Putra Sarana. Study Program, Diploma In Marketing Management. Department of Management. This scientific work aims to understand and analyze services facilities in pt sukma son .In this research , using a method of descriptive writer .By using the study of literature and the questionnaire with the results of respondents were then spread recapitulated 30. Based on research results can be seen the process of services most respondents who use services in pt sukma the son of a means through five dimensions namely tangibles, reliability , responsiveness, assurance , and emphaty Keywords : procedures, sevice.

Item Type: Thesis (D3)
Additional Information: Pembimbing : Setyo Ferry Wibowo, SE, M. Si.
Subjects: Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Perusahaan (Management for Enterprises)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Analisis Data Manajemen (Data Processing and Analysis of Management)
Divisions: Fakultas Ekonomi > D3 Manajemen Pemasaran
Depositing User: Helda Romauli Siregar
Date Deposited: 30 Jan 2018 07:15
Last Modified: 18 Feb 2018 07:58
URI: http://repository.fe.unj.ac.id/id/eprint/2886

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