ANALISIS KUALITAS PELAYANAN CUSTOMER SERVICE GALERI INDOSAT MALL METROPOLITAN BEKASI

Handayani, Dwi (2012) ANALISIS KUALITAS PELAYANAN CUSTOMER SERVICE GALERI INDOSAT MALL METROPOLITAN BEKASI. D3 thesis, Universitas Negeri Jakarta.

[img]
Preview
Text
Cover.pdf

Download (1MB) | Preview
[img]
Preview
Text
Table_Of_Content.pdf

Download (1MB) | Preview
[img]
Preview
Text
Chapter_1.pdf

Download (1MB) | Preview
[img] Text
Chapter_2.pdf
Restricted to Repository staff only

Download (1MB) | Request a copy
[img] Text
Chapter_3.pdf
Restricted to Repository staff only

Download (1MB) | Request a copy
[img]
Preview
Text
Chapter_4.pdf

Download (1MB) | Preview
[img]
Preview
Text
Bibliography.pdf

Download (1MB) | Preview

Abstract

DWI HANDAYANI. 2009. 8223097596. “Analysis Of Service Of Customer Service Galeri Indosat Mall Metropolitan Bekasi”. Study Program of DIII Marketing, Major of Economics, Faculty of Economics, State University of Jakarta. This scientific research is determine how the analysis of service quality customer service that has been perceived by the customer in Galeri Indosat Mall Metropolitan bekasi .The method applied on the research is descriptive analysis by utilizing data collection technics of reference study and observation. PT Indosat, Tbk is a telecommunication and information on Indonesia. The target market of this company is all the people who needs telecommuncation tools to fulfill their daily needs which service area included Jakarta, Bogor dan Bekasi. One of the problem that Galeri Indosat Bekasi Area was dealing with is insufficient knowledge of customer service. Because of the slow service that delivered by the customer service, the customer felt bored and tired. Consequently, these matter had made an impact on emotionally unsatisfaction customer. In order to achieve customer satisfaction and minimize customer dissapointment, Indosat should deeply evaluate on it’s service area and increase additional frontliner.

Item Type: Thesis (D3)
Additional Information: Pembimbing : Dr. Mohamad Rizan, SE., MM
Subjects: Ilmu Sosial (Social Science) > Perdagangan, Komunikasi, Transportasi (Commerce, Communications, Transportation) > Perdagangan (Commerce, Trade)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management)
Divisions: Fakultas Ekonomi > D3 Manajemen Pemasaran
Depositing User: Helda Romauli Siregar
Date Deposited: 14 Feb 2018 04:32
Last Modified: 14 Feb 2018 04:32
URI: http://repository.fe.unj.ac.id/id/eprint/3050

Actions (login required)

View Item View Item