IMPLEMENTASI CUSTOMER SERVICE DALAM MENINGKATKAN KEPUASAN NASABAH PADA BANK CENTRAL ASIA (BCA) KCP PALMERAH BARAT

Pratiwi, Merry Eka (2013) IMPLEMENTASI CUSTOMER SERVICE DALAM MENINGKATKAN KEPUASAN NASABAH PADA BANK CENTRAL ASIA (BCA) KCP PALMERAH BARAT. D3 thesis, Universitas Negeri Jakarta.

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Abstract

MERRY PRATIWI EKA. 2012. 8223097597. Implementation of Customer Service to Increase Customer Satisfaction at Bank Central Asia (BCA) KCP Palmerah Barat. DIII Studies Program in Marketing Management. Faculty of Economics. State University of Jakarta. Thesis aims to find out about how the services provided by the Customer Service Bank Central Asia (KCP) praises the West for its customers satisfaction. The method used in this paper is a descriptive analysis of the data collection methods through the literature study and interviews. Effect in writing that Customer Service can have an important role in customer satisfaction. Customer Service is good of course would give satisfaction to our customers.

Item Type: Thesis (D3)
Additional Information: Pembimbing : Dra. Basrah Saidani, M.Si.
Subjects: Ilmu Sosial (Social Science) > Perdagangan, Komunikasi, Transportasi (Commerce, Communications, Transportation) > Perdagangan (Commerce, Trade)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management)
Divisions: Fakultas Ekonomi > D3 Manajemen Pemasaran
Depositing User: Helda Romauli Siregar
Date Deposited: 15 Feb 2018 02:27
Last Modified: 15 Feb 2018 02:27
URI: http://repository.fe.unj.ac.id/id/eprint/3115

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