PENGARUH KUALITAS PELAYANAN TERHADAP MINAT BELI ULANG (Survey Pada Pengguna Taksi Blue Bird di Jakarta Timur)

Affrido, Felani ginting (2018) PENGARUH KUALITAS PELAYANAN TERHADAP MINAT BELI ULANG (Survey Pada Pengguna Taksi Blue Bird di Jakarta Timur). D3 thesis, Universitas Negeri Jakarta.

[img]
Preview
Text
COVER.pdf

Download (1MB) | Preview
[img]
Preview
Text
Table_Of_Content.pdf

Download (507kB) | Preview
[img]
Preview
Text
Chapter I.pdf

Download (1MB) | Preview
[img] Text
Chapter II.pdf
Restricted to Repository staff only

Download (883kB)
[img] Text
Chapter III.pdf
Restricted to Repository staff only

Download (732kB)
[img]
Preview
Text
Chapter IV.pdf

Download (577kB) | Preview
[img]
Preview
Text
Bibiliography.pdf

Download (284kB) | Preview

Abstract

This research aims to analyze the influence of service quality towards Repurchase Intention. The data which are used in this research are primary data and secondary data. The primary data were collected by questionnaires that was distributed to Blue Bird costumer is used Blue Bird taxi at the period of one months. The sampling technique in this research used non-probability sampling. Data processing is used simple linear regression. The result of this study can be seen that service quality has influenced to repurchase intention. It can be showed by the value of coefficient correlation (r) is 0,605 and value of coefficient determination is 0,366 (36,6%) then it means that the rest 0,634 (63,4%) explained by other independent variable that was not analyzed in this research

Item Type: Thesis (D3)
Additional Information: Dosen Pembimbing: M. Edo Suryawan Siregar. SE.,MBA
Uncontrolled Keywords: service quality, Repurchase intention, Blue Bird Taxi
Subjects: Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management)
Divisions: Fakultas Ekonomi > D3 Manajemen Pemasaran
Depositing User: Ahmad Afandi
Date Deposited: 20 Sep 2018 02:52
Last Modified: 20 Sep 2018 02:52
URI: http://repository.fe.unj.ac.id/id/eprint/6058

Actions (login required)

View Item View Item