PENGARUH PENGETAHUAN WAJIB PAJAK DAN KUALITAS PELAYANAN PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI PADA KANTOR PELAYANAN PAJAK PRATAMA SAWANGAN DEPOK

ALAMSYAH, RUBY (2018) PENGARUH PENGETAHUAN WAJIB PAJAK DAN KUALITAS PELAYANAN PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI PADA KANTOR PELAYANAN PAJAK PRATAMA SAWANGAN DEPOK. S1 thesis, Universitas Negeri Jakarta.

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Abstract

RUBY ALAMSYAH. Influence Of Taxpayer Knowledge And Service Quality On Personal Taxpayer Compliance At Sawangan Depok Tax Office. Thesis Jakarta. Study Program of Economic Education. The Concentration of accounting Education. The Faculty of Economics The State University of Jakarta 2018. This Study aims to determine the effect of taxpayer knowledge and service quality on personal taxpayer compliance based on valid data and can be trusted. The research was done at Sawangan Depok Tax Office. The method used is a sirvey method with the formulation of the problem associative. The population in this research is 33.969 taxpayer registered and lived on Beji districts Depok Cituy year 2018. The sample used as many as 100 people by using proportional random sampling technique. The instruments used to obtain data on the variable taxpayer knowledge, service quality, and taxpayer compliance is measured with a Likert scale. The regression equation obtained Ỹ = 18,984 + 0,295 X 1 + 0.192 X 2. The result of this study indicate a significant relationship between taxpayer knowledge and service quality against taxpayer compliance seen from the calculation of the f test. Partially, there is a positive and significant correlation between taxpayer knowledge of taxpayer compliance based on the t-test. Partially, there is a positive and significant correlation between the service quality of taxpayer compliance based on the t-test. The result of the test the coefficient of determination (R 2 ) of 0,322 indicates that taxpayer compliance is affected by taxpayer knowledge and service quality by 32,2%. So, taxpayer knowledge and service quality affect taxpayer compliance. For this reason, taxpayer should always pay taxes and repost their taxes on time, because tax is a means to assist the government in managing the country’s growth and development. Keyword: Personal Taxpayer Compliance, Taxpayer Knowledge, Service Quality

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