PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, DAN KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNAAN E-FILING WAJIB PAJAK ORANG PRIBADI (STUDI KASUS PADA KPP PRATAMA JAKARTA CAKUNG SATU)

CHAIRUNNISA, EMIRTA (2019) PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, DAN KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNAAN E-FILING WAJIB PAJAK ORANG PRIBADI (STUDI KASUS PADA KPP PRATAMA JAKARTA CAKUNG SATU). S1 thesis, Fakultas Ekonomi.

	Text Cover.pdf Download (2MB)
	Text Table_Of_Content.pdf Download (2MB)
	Text Chapter1.pdf Download (2MB)
	Text Chapter2.pdf Restricted to Repository staff only Download (2MB)
	Text Chapter3.pdf Download (2MB)
	Text Chapter4.pdf Restricted to Repository staff only Download (2MB)
	Text Chapter5.pdf Download (2MB)
	Text Bibliography.pdf Download (2MB)

Abstract

EMIRTA CHAIRUNNISA. The Influence of System Quality, Information Quality, and Service Quality to Individual Taxpayer’s E-Filing Usage Satisfaction (Case Study at KPP Pratama Jakarta Cakung Satu). Faculty of Economics, Jakarta State University. 2019. This study aims to determine the influence of the system quality, information quality, and service quality on individual taxpayer’s e-Filing usage satisfaction at KPP Pratama Jakarta Cakung Satu. The period on this study is 2019. This study uses primary data obtained from questionnaires at KPP Pratama Jakarta Cakung Satu. The sampling technique used in this study is Probability Sampling with Simple Random Sampling method. The sample size used by researcher was 100 respondents based on Slovin theory and the number of samples obtained was 100 respondents. The research method used is multiple linear regression analysis and the program used were SPSS 25. The results of the study shows that the system quality, information quality, and service quality has significant influence on individual taxpayer’s e-Filing usage satisfaction. Keywords: System Quality, Information Quality, Service Quality, Taxpayer’s Usage Satisfaction

Item Type:	Thesis (S1)
Additional Information:	Pembimbing I : Dr. Indra Pahala, SE., M.Si., Pembimbing II: Tresno Ekajaya, SE., M.Ak
Subjects:	Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Layanan Kantor (Office Services) Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Akuntansi (Accounting) Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Akuntansi (Accounting) > Akuntansi Perpajakan (Tax Accounting) Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Kontrol dan Kualitas (Control and Quality Management)
Divisions:	Fakultas Ekonomi > S1 Akuntansi
Depositing User:	Budi Siswanto
Date Deposited:	27 Aug 2019 03:12
Last Modified:	27 Aug 2019 03:12
URI:	http://repository.fe.unj.ac.id/id/eprint/7824

Actions (login required)

View Item