ANALISIS KUALITAS PELAYANAN PADA TRANSJAKARTA

Wahyuningsih, Ajeng (2015) ANALISIS KUALITAS PELAYANAN PADA TRANSJAKARTA. D3 thesis, Universitas Negeri Jakarta.

[img]
Preview
Text
Cover.pdf

Download (894kB) | Preview
[img]
Preview
Text
Table_of_Content.pdf

Download (254kB) | Preview
[img]
Preview
Text
Chapter_1.pdf

Download (178kB) | Preview
[img] Text
Chapter_2.pdf
Restricted to Repository staff only

Download (311kB) | Request a copy
[img] Text
Chapter_3.pdf
Restricted to Repository staff only

Download (253kB) | Request a copy
[img]
Preview
Text
Chapter_4.pdf

Download (11kB) | Preview
[img]
Preview
Text
Bibliography.pdf

Download (9kB) | Preview

Abstract

AJENG WAHYUNINGSIH. 2012. 8223128309. "Analysis of the Service Quality on Transjakarta." Study Program DIII Marketing, Department of Management, Faculty of Economics, State University of Jakarta.. This scientific work aims to determine how the quality of services delivered Transjakarta. The method used in this research is descriptive analysis by using data gathered through literature, and the service user questionnaire Transjakarta. From the analysis, it can be seen that consumers rate the Transjakarta good reputation. This can be measured from the time of service discipline, the performance of professional employees, the service is fast, the friendliness of the employees and the communicative and emphaty to the passenger. But there are still some problems in the clear signs of places in the neighborhood bus stop, completeness waiting room, arrival and departure bus, and environmental safety bus stop.

Item Type: Thesis (D3)
Additional Information: Pembimbing : Setyo Ferry Wibowo, SE.,M.Si.
Subjects: Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Sumber Daya Manusia (Personnel Management)
Divisions: Fakultas Ekonomi > D3 Manajemen Pemasaran
Depositing User: Helda Romauli Siregar
Date Deposited: 30 Jan 2018 06:31
Last Modified: 30 Jan 2018 06:31
URI: http://repository.fe.unj.ac.id/id/eprint/2879

Actions (login required)

View Item View Item