HUBUNGAN ANTARA KUALITAS PELAYANAN DENGAN KEPUASAN PADA MAHASISWA FAKULTAS EKONOMI UNIVERSITAS NEGERI JAKARTA

RIADI, HAMENGKU WAHYU (2013) HUBUNGAN ANTARA KUALITAS PELAYANAN DENGAN KEPUASAN PADA MAHASISWA FAKULTAS EKONOMI UNIVERSITAS NEGERI JAKARTA. S1 thesis, Universitas Negeri Jakarta.

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Abstract

ABSTRACT HAMENGKU WAHYU RIADI. Correlation BetweenService Quality WithSatisfaction In Student Faculty EconomicState University Of JakartaConcentration Administration Office Study Program of Economics Education, Department Economics Administration, faculty of Economic, State University of Jakarta. 2013 : This study aims to determine the Correlation Between Sercive Quality With Satisfaction In Student Faculty Economic State University Of Jakarta . The research was conducted on Student in Satisfaction on located at Jalan Rawamangun Muka East Jakarta conducted from January to May 2013. This study uses survey correlational approach. In this study, the population is all student of 80 people on Study program of Economics Education, using census research.Collecting X Variable data (service quality) and Y Variable (satisfaction in student), using likert scale model questioner, before that it has construct validity test by validation process, that is correlation coefficient valuing score with the total score and reliability test using Alpha Cronbach formula. Reliability X Variable (job satisfaction) is 0,895 and Y Variable (satisfaction in student)is 0,818. The analysis test by finding regression equation, that is Y = 5,07 + 0,350X. After that data normally test by using Liliefors formula and the result is L count = 0,094 in significant level 0,05 and Ltable = 0,099 so Lcount < Ltable . It mean the mistake of prediction regression Y to X has normal distribution. For regression significance test and the result is F count (37,27) > Ftabel (3,98). Showing that, it has significanced regression . while regression linierity test, Fcount (1,07) < Ftabel (1,70), showing that regression is linier. The result of product moment of correlation coefficient test is r xy = 0,569 continued by using correlations coefficient test with t-test. Counting result tcount (6,11) while ttabel (1,67) and so tcount > ttabel . It mean that there are significance correlations between service quality with satisfaction in student.Besides that, the result of determination coefficient test is 32,24% it mean that satisfaction in student(Y) is determined by the service quality(X). The conclusion of the research have shown that there is a positive correlation between service quality with student satisfactionin faculty economy Jakarta University with enough catagory.

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