PENGARUH LEADER MEMBER EXCHANGE (LMX) DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL BTPN) AREA BOGOR

NASTY, NOVIASARI (2018) PENGARUH LEADER MEMBER EXCHANGE (LMX) DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL BTPN) AREA BOGOR. S2 thesis, Universitas Negeri Jakarta.

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Abstract

THE INFLUENCE OF LEADER MEMBER EXCHANGE (LMX) AND ORGANIZATIONAL COMMITMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) WITH JOB SATISFACTION AS INTERVENING VARIABLE AT PT. BANK TABUNGAN PENSIUNAN NASIONAL (BTPN) IN BOGOR AREA Noviasari Nasty Master of Management Faculty of Economy, State University of Jakarta email : vie131@yahooo.com ABSTRACT In technology era,the utilization of human resource start being replaced by digital technology which is more effective and efficient. The fast-changing innovation in technology changes the lifestyle of human, and it also affect the banking system sector, for example PT. Bank Tabungan Pensiunan Nasional (BTPN) which has transformed into digital bank in Indonesia. The impact thrives banking system sector, especially BTPN to do downsizing policy. When organization cuts off the number or employee, the organization will depend on employee who stays to do extra roles in hope it could improve employee’s performance and able to work beyond their responsibility related to organizational citizenship behaviour (OCB). This research aims to analyse the influence of leader member exchange (LMX) and the commitment of organization towards organizational citizenship behaviour (OCB) with job satisfaction as intervening variable. The total of sample is 205 respondents and it was analysed by Structural Equation Modeling (SEM). The results are leader member exchange (LMX) showed positive influence towards organizational citizenship behaviour (OCB). The commitment of organization did not influence towards organizational citizenship behaviour (OCB). Leader member exchange (LMX) did positive influence towards job satisfaction.Itcontributed positive influence towards organizational citizenship behaviour (OCB). There is mediating influence with LMX towards organizational citizenship behaviour (OCB). There is no mediating influence of job satisfaction with organizational citizenship behaviour (OCB). Job satisfaction is the most important intervening variable in improving OCB of employee. With better satisfaction, it could improve organizational citizenship behaviour (OCB) of employee in organization. Keywords : Leader Member Exchange (LMX), Organizational Commitment, Job Satisfaction, Organizational Citizenship Behavior (OCB).

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