ANALISIS HUBUNGAN KUALITAS JASA DENGAN LOYALITAS PELANGGAN PADA PT. FIELD DIMENSION INDONESIA

Syahputri, Destiara (2013) ANALISIS HUBUNGAN KUALITAS JASA DENGAN LOYALITAS PELANGGAN PADA PT. FIELD DIMENSION INDONESIA. D3 thesis, Universitas Negeri Jakarta.

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Abstract

DESTIARA SYAHPUTRI. 2012. 8223097600. Analysis Relationship of Quality Services with Customer Loyalti at PT. Field Dymension Indonesia. DIII Marketing Management. The Department Of Management. The Faculty Of Economics. State University Of Jakarta. The scientific paper aims to find out about the relationship of quality services that are owned with customer loyalty at PT. Field Dymension Indonesia. The methods use in this research is descriptive analysis with the method of data collection through the primary data retrival, observation, and interview. From the results of writting this scientific paper can be known that there is or is not a relationship of quality services with customer loyalty at PT. Field Dymension Indonesia. A good quality services can establish strong relationship over the extent of customer loyalty on the owner of the services.

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