PENGARUH LINGKUNGAN EKSTERNAL ORGANISASI DAN PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DAN KINERJA PERUSAHAAN SERTA PENGARUHNYA TERHADAP KEUNGGULAN BERSAING DI PT. ISM. BOGA SARI FLOUR MILLS, JAKARTA

MAWARTI, ANA RETNO (2015) PENGARUH LINGKUNGAN EKSTERNAL ORGANISASI DAN PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DAN KINERJA PERUSAHAAN SERTA PENGARUHNYA TERHADAP KEUNGGULAN BERSAING DI PT. ISM. BOGA SARI FLOUR MILLS, JAKARTA. S2 thesis, Universitas Negeri Jakarta.

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Abstract

EFFECT OF EXTERNAL ENVIRONMENT ORGANIZATION AND APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) AND PERFORMANCE OF THE COMPANY AND ITS EFFECT ON COMPETITIVE ADVANTAGE In PT.ISM Bogasari Flour Mills, Jakarta ABSTRACT This research aimed to discover the impact of external environment and Total Quality Management implementation on company performance in order to create competitive advantage in PT. ISM Bogasari Flourmills. Thisresearch is an associative explanatory research with quantitative method. The data sources used are primary data and secondary data. The primary data collected by spreading 122 questionnaires to employees of PT. ISM Bogasari on chief officers level, assistant manager level, and manager level. Sampling method used is Proportionable Stratified Random Sampling. The result showed that external environment with indicator of complexity, dynamics and environment carrying capacity, has positive and significant impact on company’s performance. Total Quality Management implementation with indicators of costumer focus, continuous refinement and staff training program, brings positive and significant impact on company’s performance. The company’s performance with its indicators of efficiency, effectiveness, and adaptability, has positive and significant impact on the creation of competitive advantage. The Research also proved that external environment and Total Quality Management Implementation directly affect the creation of competitive advantage. Keywords: External Environment, Total Quality Management Implementation, Company’s Performance, and Competitive Advantage

Item Type: Thesis (S2)
Additional Information: Pembimbing I: Dr. Mohamad Rizan, SE, MM , Pembimbing II: Dr. Saparuddin M, SE, M.Si
Subjects: Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Organisasi (Organizations)
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) > Manajemen (Management and Auxiliary Service) > Manajemen Umum (General Management) > Manajemen Perencanaan dan Strategik (Planning and Strategic Management)
Divisions: Fakultas Ekonomi > S2 Magister Manajemen
Depositing User: Budi Siswanto
Date Deposited: 17 Nov 2017 03:54
Last Modified: 17 Nov 2017 03:54
URI: http://repository.fe.unj.ac.id/id/eprint/553

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